Shops and online sellers: comment and DM templates
Automations written for this kind of business. Below them, a few that fit any business.
Written for this business
Rule
Where's my order? Send the tracking steps
Someone asks where their order is. They get the steps to check it and the tag order-question, so your team can follow up.
Rule
Which size? Send your size guide
A comment or DM asks about sizes. They get your size guide and an offer to help pick one.
FlowGrowth and higher plans
Return or exchange: ask what happened, send the steps
Someone writes about a return. The flow asks if it is a return, an exchange or a wrong item, sends your steps and tags it for your team.
Rule
Order requests, logged to Google Sheets
Someone writes ORDER in a DM. They get a reply asking for the details, the tag order, and their message lands as a row in your spreadsheet.
Fits any business
FlowGrowth and higher plans
Menu of common questions
Someone says hi. The flow sends a short numbered menu and answers the option they pick.
FlowGrowth and higher plans
Comment INFO, chat in DM
A comment with INFO gets a private reply asking if they want the details. If they say yes, they get them and are marked as a lead.
Rule
DM away message
Every new DM gets a short note that you will reply soon, so nobody feels ignored.
Rule
Thank people who share you in their Story
When someone mentions your account in their Instagram Story, they get a thank-you DM.
Rule
Price questions, answered by AI
When someone asks about price in a comment or DM, the AI answers from the price list you write.
FlowGrowth and higher plans
Price by product
Someone asks about price. The flow asks which product, sends that price and marks them as a lead.