Every Monday, owners and admins get an email with last week’s numbers for the workspace. The weekly email comes with paid plans, from Silver.
What’s in it
- New conversations last week, Monday to Sunday.
- Waiting for a reply now: DMs where the customer wrote last, and comments with no reply yet.
- Answered by automations and AI.
- How much of the plan’s conversations and AI replies the workspace has used this period.
- An Open the inbox button that shows what is waiting.
The email goes out on Monday from 06:00 UTC, in the language you use in the dashboard. A week with no messages, no comments, and nothing waiting sends no email.
Add an AI summary
An owner or admin can tick Add an AI summary of what customers wrote (for the whole workspace) in the Weekly email card under Settings. It is off until someone turns it on.
When it is on, the text of the week’s customer messages is sent to the AI model so it can write a summary of a few sentences, without customer names or quotes. Links, email addresses, and phone numbers are hidden before the text goes to the AI. Each weekly summary uses 1 AI reply from the workspace. If AI replies run out, the email still comes with the numbers only.
AI can get details wrong, so check the inbox before you act on the summary.
Stop the weekly email
Each person chooses for themselves. Untick Send me the weekly email for this workspace in the Weekly email card, or use the link at the bottom of the email. You can turn it back on in Settings.
The weekly email stops while the workspace is read-only or dormant.