Email [email protected]. We reply within one business day.
What to include
- The email address you log in with, and the name of the workspace.
- Which account and platform it is about, for example the Instagram account @yourshop.
- What you did, what you expected, and what happened instead. A screenshot of the message or error helps.
- For an automatic reply that did not go out, the rule’s name. Its History often already shows the reason; see how automation rules work.
Never send your password, a login token, or an API key, including your own AI key. We will not ask for them.
Questions about your data
For a copy of your data, deleting it, or other privacy questions, email [email protected]. You can also download and delete your data yourself; see export or delete your data.
Before you write
Some answers are already here:
- A Facebook Page or Instagram account will not connect: connect a Facebook Page and connect Instagram.
- Automatic replies stopped: check the usage card in the dashboard, and see how VivaDialog pricing works for what happens when a quota runs out.
- Notifications do not arrive: notifications and the home screen.