Clinics: comment and DM templates
Automations written for this kind of business. Below them, a few that fit any business.
Written for this business
FlowGrowth and higher plans
Visit request: first or follow-up, then a time
Someone asks for an appointment. The flow asks if it is a first or a follow-up visit, asks which times suit them and tags the request for your team. It never asks about symptoms.
Rule
No reply in 15 minutes: your hours and an urgent number
A new DM waits 15 minutes. If your team answers first, nothing is sent. If not, the patient gets your hours, a number for urgent cases and a note to keep health details out of chat.
Rule
Change or cancel an appointment
Someone wants to move or cancel a booking. They get a short reply asking for a new time, and the tag reschedule so your team sees it.
Fits any business
FlowGrowth and higher plans
Menu of common questions
Someone says hi. The flow sends a short numbered menu and answers the option they pick.
Rule
Comment INFO, get the details by DM
People comment INFO under your post; each gets a short public reply and the details in a private DM.
Rule
DM away message
Every new DM gets a short note that you will reply soon, so nobody feels ignored.
Rule
Thank people who share you in their Story
When someone mentions your account in their Instagram Story, they get a thank-you DM.
Rule
Where are you located?
Anyone asking for your address or location gets it right away.
Rule
Price question, with a reminder 2 hours later
Answers a price question by DM, marks the person as Interested, and checks in 2 hours later if they have not written back.