Templates for comments and DMs

69 templates

• FlowGrowth and higher plans

  Comment INFO, chat in DM

  A comment with INFO gets a private reply asking if they want the details. If they say yes, they get them and are marked as a lead.

  info

  Thanks for your comment! Want the details here? Reply YES.

• FlowGrowth and higher plans

  Menu of common questions

  Someone says hi. The flow sends a short numbered menu and answers the option they pick.

  hi

  Hi! What can we help with? 1. Opening hours 2. Location 3. Talk to us

• FlowGrowth and higher plans

  Price by product

  Someone asks about price. The flow asks which product, sends that price and marks them as a lead.

  how much is it?

  Which one are you asking about? 1. Package A 2. Package B

• Rule

  Comment INFO, get the details by DM

  People comment INFO under your post; each gets a short public reply and the details in a private DM.

  info

  Sent you a DM with the details!

• Rule

  DM away message

  Every new DM gets a short note that you will reply soon, so nobody feels ignored.

  hello, is anyone there?

  Thanks for your message! We usually reply within [your reply time].

• FlowGrowth and higher plans

  Sign up for a class: pick a program, get the next step

  Someone wants to join. The flow asks which program, sends its start date and how to sign up, and marks them Interested. Unsure people get a person.

  how do I sign up?

  Great! Which program? 1. [Program A] 2. [Program B] 3. Not sure yet

• FlowGrowth and higher plans

  Menu for parents' questions

  A parent says hi. The flow sends a short menu with schedule, fees and location, and passes anything else to your team.

  hi, I have a question about classes for my child

  Hi! What would you like to know? 1. Schedule 2. Fees 3. Location 4. Talk to us

• FlowGrowth and higher plans

  Quote request: pick the service, then send the details

  Someone asks for a quote. The flow asks which service, asks for the details you need to price it and marks them Interested.

  can I get a quote?

  Sure! Which service? 1. [Service A] 2. [Service B] 3. Something else

• FlowGrowth and higher plans

  Table request by DM: day, then time and people

  Someone asks to book a table. The flow asks for the day, then the time and how many people, and tags it so your team confirms.

  can I book a table?

  Happy to help! Which day? 1. Today 2. Tomorrow 3. Another day

• FlowGrowth and higher plans

  Trial class request: pick a class, then a day

  Someone asks to try a class. The flow asks which one, explains how the trial works, asks for a day and marks them Interested.

  can I try a class?

  Of course! Which class? 1. [Class A] 2. [Class B] 3. [Class C]

• FlowGrowth and higher plans

  Trip packages, one at a time

  Someone asks about your packages. The flow lists them, sends what the chosen one includes, and marks them Interested.

  what packages do you have?

  Which package would you like to know about? 1. [Package A] 2. [Package B] 3. [Package C]

• FlowGrowth and higher plans

  Viewing request: when, then which property

  Someone wants to see a property. The flow asks when, then which property and what time, and tags it so your team confirms.

  can I come and see it?

  Of course! When would suit you? 1. This week 2. Next week 3. Not sure yet

• FlowGrowth and higher plans

  Visit request: first or follow-up, then a time

  Someone asks for an appointment. The flow asks if it is a first or a follow-up visit, asks which times suit them and tags the request for your team. It never asks about symptoms.

  can I make an appointment?

  Of course. Is this your first visit? 1. First visit 2. Follow-up visit 3. Something else

• Rule

  Price question, with a reminder 2 hours later

  Answers a price question by DM, marks the person as Interested, and checks in 2 hours later if they have not written back.

  how much is this?

  Thanks for asking! The price is [price]. Want me to set one aside for you?

• Rule

  Price questions, answered by AI

  When someone asks about price in a comment or DM, the AI answers from the price list you write.

  how much is package B?

  Package B is [price]. You can order here: [order link]

• Rule

  Thank people who share you in their Story

  When someone mentions your account in their Instagram Story, they get a thank-you DM.

  (mentioned you in their story)

  Thank you so much for sharing us in your story! It means a lot.

• Rule

  Paid in Stripe: a thank-you by email

  When a checkout payment goes through in your Stripe account, the customer gets a thank-you in their latest email conversation with you, the tag paid and the Customer stage. It runs for customers who wrote to you by email with the same address as in Stripe.

  (Stripe: a checkout payment went through)

  Thank you for your payment! [What happens next: delivery time, how to get started].

• Rule

  Thank people for kind comments

  Comments that praise your post get a friendly thank-you.

  love it, thanks!

  Thank you so much! Glad you like it.

• Rule

  Away message outside opening hours

  A DM that comes in outside your opening hours gets a note saying when you are open. During opening hours nothing is sent, so your team answers. Check the days, the hours and the time zone before saving.

  hi, are you open now?

  Thanks for your message! We're closed right now. We're open [your opening hours].

• FlowGrowth and higher plans

  Comment BOOK, continue the booking in DM

  A comment with BOOK gets a private reply asking if they want a time. If they say yes, the flow asks what they'd like and tags the request.

  book

  Thanks for your comment! Want to book a time? Reply YES.

• FlowGrowth and higher plans

  Quote request, details logged to Google Sheets

  Someone asks for a quote. The flow asks for everything in one message, writes that message to your spreadsheet as a row, and tags the request so your team can price it.

  can I get a quote?

  Sure! Send everything in one message: [what you need to give a quote].

• FlowGrowth and higher plans

  Price by treatment

  Someone asks for prices. The flow asks which treatment and sends its price and length, with a link to book.

  how much is it?

  Which treatment? 1. [Treatment A] 2. [Treatment B] 3. [Treatment C]

• Rule

  Menu and opening hours on request

  A comment or DM asks for the menu or your hours. They get both in one reply.

  can I see the menu? are you open today?

  Here's our menu: [menu link]. We're open [your opening hours].

• Rule

  Where's my order? Send the tracking steps

  Someone asks where their order is. They get the steps to check it and the tag order-question, so your team can follow up.

  where is my order?

  You can check your order here: [tracking link]. If it doesn't show, send us your order number.

• Rule

  When is the next trip? Send your dates

  A comment or DM asks about departure dates. They get your upcoming dates or a link to them.

  when is the next trip?

  Our next departures: [your dates or link]. Tell us which one you're interested in.

• Rule

  Class schedule on request

  A comment or DM asks when classes are. They get your schedule link right away.

  what time are the classes?

  Here's our class schedule: [schedule link]. Ask here if you're not sure which class to pick.

• Rule

  Buying questions: AI reply + lead tag

  Comments that want to buy get a short AI answer, and the conversation is tagged lead so you can follow up.

  is the black one still available?

  Yes, the black one is [in stock or not]. You can order here: [how to order]

• Rule

  Auto-reply only if nobody answers in 15 minutes

  A new DM waits 15 minutes. If someone on your team answers first, nothing is sent. If not, the customer gets a note that you will reply soon.

  hi, are you there?

  15 minutes later, if nobody answered: Thanks for waiting! We'll reply within [your reply time].

• FlowGrowth and higher plans

  Buy, rent or list: sort property questions

  Someone says hi about property. The flow asks if they want to buy, rent or list their own, tags each group and asks what your team needs to know.

  hi, I'm looking for a place

  Hi! What are you looking for? 1. Buy 2. Rent 3. List my property

• FlowGrowth and higher plans

  Membership options, one at a time

  Someone asks about membership. The flow lists your options and sends what the one they pick includes and costs.

  how much is a membership?

  Which option would you like to know about? 1. [Option A] 2. [Option B] 3. [Option C]

• FlowGrowth and higher plans

  Take an order in DM, step by step

  Someone writes ORDER. The flow asks which product they want, then asks for their order details and marks them Interested.

  order

  Which one would you like? 1. [Product A] 2. [Product B] 3. Something else

• FlowGrowth and higher plans

  Thank-you, then a check-in

  A customer says thanks and gets a reply. 23 hours later the flow asks how it went.

  got it, thanks!

  You're welcome! Enjoy it.

• FlowGrowth and higher plans

  Trip booking request: when, then dates and people

  Someone wants to book a trip. The flow asks when, then which dates and how many people, and tags it so your team confirms the seats.

  I'd like to book a trip

  Great! When would you like to go? 1. In the next months 2. Later on 3. Just asking

• Rule

  Comment INFO, get the link

  Ask people to comment INFO under a post; each one gets your link as a reply.

  info

  Here are the details: [your link]

• Rule

  Where are you located?

  Anyone asking for your address or location gets it right away.

  where is your office?

  Our address: [your address]. Map: [map link]

• Rule

  Do you cover my area?

  A comment or DM asks if you work in their area. They get the areas you cover and how to ask about others.

  do you come to my area?

  We work in [your areas]. Somewhere else? Tell us where and we'll check.

• Rule

  Replies to your Story, answered by AI

  When someone replies to your Instagram Story, the AI answers from the information you write.

  (replied to your story) is this still available?

  Yes, it is still available! It costs [price]. Want me to send the order link?

• Rule

  Invoice paid in Stripe: a thank-you by email

  Each time an invoice is paid in your Stripe account, renewals included, the customer gets a thank-you in their latest email conversation with you. Only for customers who emailed you from their Stripe address. A Checkout payment can also start the checkout thank-you, so turn on only one of the two.

  (Stripe: an invoice was paid)

  Thank you, your payment came through! [What it covers, who to contact].

• Rule

  Which size? Send your size guide

  A comment or DM asks about sizes. They get your size guide and an offer to help pick one.

  what size should I get?

  Here's our size guide: [size guide link]. Tell us your usual size and we'll help you pick.

• Rule

  Which documents do I need? Send your checklist

  A comment or DM asks about passports, visas or documents. They get your checklist and a note that your team can help.

  what documents do I need?

  Here's what you need: [your document checklist]. Ask here if anything is unclear.

• Rule

  Comment LINK, get the link by DM only

  People comment LINK and get the link in a private DM. No public reply goes under the comment.

  link

  (no public reply)

• Rule

  Consultation requests, spotted by AI

  Messages that ask for a call or a consultation, in any wording, get your booking steps and the tag consultation. The keywords match first, without AI.

  could we talk about my project sometime this week?

  Happy to talk. Book a time here: [booking link], or tell us which days suit you.

• Rule

  Hide spam comments

  Comments that contain words from your spam list are hidden and tagged spam. No reply is sent.

  check my profile for cheap followers

  (comment hidden, no reply)

• Rule

  Closed for a holiday: tell everyone who DMs

  While you are away, every new DM gets a note saying when you are back. Switch it off when you return.

  hello, can I order?

  Thanks for your message! We're closed until [return date] and will reply when we're back.

• Rule

  Live comment INFO, details by DM

  During an Instagram live, everyone who comments INFO gets the details in a private DM.

  INFO

  (no public reply on a live)

• Rule

  DM PROMO, get the promo code

  People who DM PROMO get your current promo code and are tagged promo, so you can see who asked.

  PROMO

  Here's your code: [promo code]. It's valid until [end date].

• Rule

  Do you ship to my city?

  Questions about shipping and delivery, in comments or DMs, get your shipping details.

  do you ship to Surabaya?

  We ship to [where you ship]. Delivery takes [delivery time].

• Rule

  Refund in Stripe: tag the contact, send nothing

  When you refund a payment in your Stripe account, the contact gets the tag refunded. No message goes out. It runs for customers who emailed you from their Stripe address and paid through Stripe in the last 90 days, since a refund only names the Stripe customer.

  (Stripe: a payment was refunded)

  (no message: the contact gets the tag refunded)

• FlowGrowth and higher plans

  Return or exchange: ask what happened, send the steps

  Someone writes about a return. The flow asks if it is a return, an exchange or a wrong item, sends your steps and tags it for your team.

  I want to return my order

  Sorry to hear that. What would you like to do? 1. Return it 2. Exchange it 3. I got the wrong item

• Rule

  Price asked in a comment, answered by DM

  Someone asks the price under your post. They get a short public reply, the price in a private DM, and move to Interested on the Contacts page.

  price?

  Sent you the price by DM!

• Rule

  Complaint in DM: say sorry, flag it for the team

  A DM with words like refund or broken gets a short apology and the tag needs-person, so someone on your team picks it up.

  my order arrived broken

  We're sorry about that. Someone from our team will reply here soon.

• FlowGrowth and higher plans

  Ask if it's urgent, tag the urgent ones

  Someone says hi. The flow asks whether it is urgent and tags urgent requests so your team answers those first.

  hello

  Hi! Is this urgent? 1. Yes, urgent 2. It can wait

• Rule

  How do I order?

  When someone asks how to order, they get your ordering steps in a comment reply or DM.

  how do I order?

  Ordering is easy: [your ordering steps]

• Rule

  Sold out? Note who wants it back

  People who ask about a restock get a short reply and the tag restock, so you can find them on the Contacts page when it is back.

  when is it back in stock?

  It's sold out for now. We expect it back [restock date] and we've noted you.

• Rule

  Reply LINK to your Story, get the link

  Ask people in your Instagram Story to reply LINK. Everyone who does gets the link by DM.

  (replied to your story) link

  Here's the link from our story: [your link]

• Rule

  No reply in 15 minutes: your hours and an urgent number

  A new DM waits 15 minutes. If your team answers first, nothing is sent. If not, the patient gets your hours, a number for urgent cases and a note to keep health details out of chat.

  hello, I'd like to see the doctor

  15 minutes later, if nobody answered: Thanks for your message. We reply during [your opening hours]. If it's urgent, call [your urgent number].

• Rule

  Collab requests from Story replies

  Brands and creators reply to your Story about working together. They get where to send their proposal, and the tag collab.

  (replied to your story) hi, open for a collab?

  Thanks for reaching out! Please send your idea to [your email or form link].

• FlowGrowth and higher plans

  Custom order request: ask what they want, then the details

  Someone asks for a custom piece. The flow asks which kind, asks for the details you need and marks them Interested.

  do you take custom orders?

  We do! What would you like? 1. [Kind of piece A] 2. [Kind of piece B] 3. Something else

• Rule

  Giveaway: confirm every entry

  People who comment your giveaway word get a public reply confirming the entry and the tag giveaway, so you can see every entrant.

  JOIN

  You're in! Winners are announced on [announcement date].

• Rule

  Comment WAITLIST before a launch, get on the list

  Before you launch something new, people comment WAITLIST. Each gets a short public reply, a DM with what comes next, the tag waitlist and the Interested stage.

  waitlist

  You're on the list! Check your DMs.

• Rule

  Listing comment, full details by DM

  People comment on a listing to ask about it. Each gets a short public reply, the details by DM, the tag listing-lead and the Interested stage.

  still available? price?

  Sent you the details by DM!

• Rule

  Which payment methods do you take?

  DMs that ask how to pay get the list of payment methods you write.

  can I pay by transfer?

  You can pay by [your payment methods].

• Rule

  Reply BOOK to your Story, get the booking link

  Ask people in your Instagram Story to reply BOOK. Everyone who does gets your booking link and the tag booking-request.

  (replied to your story) book

  Here's where to book: [booking link]. Reply here if you'd rather we find a time with you.

• Rule

  Asks about spots or the next class: note who is interested

  People who ask about free spots or the next class get a short reply, the tag waitlist and the Interested stage, so you can find them on the Contacts page.

  is there still a spot? when is the next class?

  Thanks for asking. [Whether this class still has spots] The next one starts [next start date] and we've noted you.

• Rule

  Any DM question, answered by AI

  DMs that no other automation answered get an AI reply from the facts you write. Messages with words like refund or complaint are left for your team.

  are you open on Sunday?

  Yes, we're open on Sunday from [opening hours].

• Rule

  Asks for a person: say who replies, tag it

  Someone writes that they want a real person. They get a short note that your team will reply, and the tag needs-person so you see it first in the Inbox.

  can I talk to a real person?

  Of course. Someone from our team will reply here [within your reply time].

• Rule

  Comment INFO: details by DM, the lead logged to Google Sheets

  People comment INFO under your post. Each gets a short public reply, the details by DM and the tag lead, and the comment lands as a row in your spreadsheet.

  info

  Sent you a DM with the details!

• Rule

  Order requests, logged to Google Sheets

  Someone writes ORDER in a DM. They get a reply asking for the details, the tag order, and their message lands as a row in your spreadsheet.

  I want to order

  Thanks! Please send [what you need: product, quantity, address]. We'll confirm here.

• Rule

  Change or cancel an appointment

  Someone wants to move or cancel a booking. They get a short reply asking for a new time, and the tag reschedule so your team sees it.

  can I move my appointment?

  No problem. Which day and time would suit you instead? Our team will confirm here.