FlowAway and opening hours
Ask if it's urgent, tag the urgent ones
Someone says hi. The flow asks whether it is urgent and tags urgent requests so your team answers those first.
Example
- Customer
hello
- Reply
Hi! Is this urgent? 1. Yes, urgent 2. It can wait
Starts when
A DM contains "hi", "hello" or "help"
What happens
- Message with numbered choicesHi (contact name)! So we can help faster: is this urgent?1. Yes, urgent 2. It can wait
- If they choose "Yes, urgent"
- Tag added: urgent
- Send a messageThanks. We've marked it urgent and someone will reply as soon as possible. Tell us what happened in the meantime.
- If they choose "It can wait"
- Send a messageThanks! Write your question here and we'll reply within [write your reply time].
- If they reply something else
- Flow ends here
- If there's no reply in 23 hours
- Flow ends here
Yours to fill in
[write your reply time]
Plan and usage
- Growth and higher plans
Use it on your own account
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