FlowCustomer questions
Menu of common questions
Someone says hi. The flow sends a short numbered menu and answers the option they pick.
Example
- Customer
hi
- Reply
Hi! What can we help with? 1. Opening hours 2. Location 3. Talk to us
Starts when
A DM contains "hi", "hello" or "menu"
What happens
- Message with numbered choicesHi (contact name)! What can we help with?1. Opening hours 2. Location 3. Talk to us
- If they choose "Opening hours"
- Send a messageWe're open [write your opening hours].
- If they choose "Location"
- Send a messageYou can find us at [write your address].
- If they choose "Talk to us"
- Tag added: needs-person
- Send a messageSure. Someone from our team will reply here soon.
- If they reply something else
- Asks again
- If there's no reply in 23 hours
- Flow ends here
Yours to fill in
[write your opening hours][write your address]
Plan and usage
- Growth and higher plans
Use it on your own account
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