RuleThanks and feedback
Complaint in DM: say sorry, flag it for the team
A DM with words like refund or broken gets a short apology and the tag needs-person, so someone on your team picks it up.
Example
- Customer
my order arrived broken
- Reply
We're sorry about that. Someone from our team will reply here soon.
Starts when
A DM contains "refund", "broken", "damaged", "wrong item" or "complaint"
What happens
- Reply with textWe're sorry about that. Someone from our team will reply here soon.
- Tag #needs-person
Yours to fill in
Nothing to fill in.
Plan and usage
Every plan and the free trial.
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