RuleCustomer questionsShops and online sellers
Where's my order? Send the tracking steps
Someone asks where their order is. They get the steps to check it and the tag order-question, so your team can follow up.
Example
- Customer
where is my order?
- Reply
You can check your order here: [tracking link]. If it doesn't show, send us your order number.
Starts when
A DM contains "where is my order", "tracking", "order status", "not arrived" or "shipped yet"
What happens
- Reply with textYou can check your order here: [paste your tracking link or steps]. If it doesn't show, send us your order number and we'll look it up.
- Tag #order-question
Yours to fill in
[paste your tracking link or steps]
Plan and usage
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