RuleThanks and feedback
Asks for a person: say who replies, tag it
Someone writes that they want a real person. They get a short note that your team will reply, and the tag needs-person so you see it first in the Inbox.
Example
- Customer
can I talk to a real person?
- Reply
Of course. Someone from our team will reply here [within your reply time].
Starts when
A DM contains "real person", "a human", "talk to someone", "talk to an admin", "customer service" or "not a bot"
What happens
- Reply with textOf course. Someone from our team will reply here [write when, e.g. within 2 hours].
- Tag #needs-person
Yours to fill in
[write when, e.g. within 2 hours]
Plan and usage
Every plan and the free trial.
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