FlowSales and leadsClinics
Visit request: first or follow-up, then a time
Someone asks for an appointment. The flow asks if it is a first or a follow-up visit, asks which times suit them and tags the request for your team. It never asks about symptoms.
Example
- Customer
can I make an appointment?
- Reply
Of course. Is this your first visit? 1. First visit 2. Follow-up visit 3. Something else
Starts when
A DM contains "appointment", "book a visit", "see the doctor" or "consultation"
What happens
- Message with numbered choicesOf course, (contact name). Is this your first visit with us?1. First visit 2. Follow-up visit 3. Something else
- If they choose "First visit"
- Tag added: visit-request
- Send a messageWhich days and times suit you? Our team will confirm the time here. Please don't write health details in this chat. If it's urgent, call [your urgent number].
- Moved to Interested
- If they choose "Follow-up visit"
- Tag added: visit-request
- Send a messageWhich days and times suit you? Our team will confirm the time here. Please don't write health details in this chat. If it's urgent, call [your urgent number].
- Moved to Interested
- If they choose "Something else"
- Tag added: needs-person
- Send a messageSure. Someone from our team will reply here. If it's urgent, call [your urgent number].
- If they reply something else
- Asks again
- If there's no reply in 23 hours
- Flow ends here
Yours to fill in
[your urgent number]
Plan and usage
- Growth and higher plans
Use it on your own account
VivaDialog is in early access. With an account, this template opens in the editor, ready for your own details.
Apply for early accessAlready have an account? Open this template