FlowThanks and feedback
Thank-you, then a check-in
A customer says thanks and gets a reply. 23 hours later the flow asks how it went.
Example
- Customer
got it, thanks!
- Reply
You're welcome! Enjoy it.
Starts when
A DM contains "thanks" or "thank you"
What happens
- Send a messageYou're welcome, (contact name)! Enjoy it.
- Delay 23 hours
- Message with numbered choicesHow did everything go?1. All good 2. Could be better
- If they choose "All good"
- Send a messageGreat to hear. Thank you!
- If they choose "Could be better"
- Tag added: feedback
- Send a messageSorry to hear that. Tell us what happened and we'll help.
- If they reply something else
- Flow ends here
- If there's no reply in 12 hours
- Flow ends here
Yours to fill in
Nothing to fill in.
Plan and usage
- Growth and higher plans
Use it on your own account
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