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RuleAway and opening hours

DM away message

Every new DM gets a short note that you will reply soon, so nobody feels ignored.

Example

  1. Customer

    hello, is anyone there?

  2. Reply

    Thanks for your message! We usually reply within [your reply time].

Parts in [brackets] are yours to fill in before you save.

Starts when

Any DM

What happens

  1. Reply with textThanks for your message! We usually reply within [write a time, e.g. 2 hours].

Yours to fill in

  • [write a time, e.g. 2 hours]

Plan and usage

Every plan and the free trial.

Use it on your own account

VivaDialog is in early access. With an account, this template opens in the editor, ready for your own details.

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  • Rule

    Away message outside opening hours

    A DM that comes in outside your opening hours gets a note saying when you are open. During opening hours nothing is sent, so your team answers. Check the days, the hours and the time zone before saving.

  • Rule

    Auto-reply only if nobody answers in 15 minutes

    A new DM waits 15 minutes. If someone on your team answers first, nothing is sent. If not, the customer gets a note that you will reply soon.

  • Rule

    Closed for a holiday: tell everyone who DMs

    While you are away, every new DM gets a note saying when you are back. Switch it off when you return.