RuleCustomer questionsClinicsBeauty and salonsGyms and trainers
Change or cancel an appointment
Someone wants to move or cancel a booking. They get a short reply asking for a new time, and the tag reschedule so your team sees it.
Example
- Customer
can I move my appointment?
- Reply
No problem. Which day and time would suit you instead? Our team will confirm here.
Starts when
A DM contains "reschedule", "move my appointment", "cancel my appointment" or "change the time"
What happens
- Reply with textNo problem. Which day and time would suit you instead? Our team will confirm here. [Add your cancellation rule, or remove this.]
- Tag #reschedule
Yours to fill in
[Add your cancellation rule, or remove this.]
Plan and usage
Every plan and the free trial.
Use it on your own account
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