# VivaDialog

> VivaDialog is a unified inbox and automation tool for Facebook Pages, Instagram professional accounts, Threads, Telegram bots, email, and a chat widget for your website, and it reads YouTube comments. Comments and DMs arrive in one unified inbox, and automations answer them with fixed text or AI. It charges a flat monthly price per workspace, with AI replies included.

Facts as of 2026-11-01, generated from the site's source. Pages on vivadialog.com are the reference; when a fact here and a page disagree, the page wins.

- Status: early access with 15 seats; early access participants get Growth free for 30 days. A 14-day free trial without a card opens after early access (2 channels, 300 conversations, 100 AI replies, 10 automations).
- Facebook Pages: comments on the Page's posts and Messenger DMs, in the inbox and in automations.
- Instagram: professional (Business or Creator) accounts linked to a Facebook Page; comments and DMs, in the inbox and in automations.
- Threads: replies to your posts arrive in the inbox and can be answered by hand or by automations. New replies are checked every 5 minutes, so an automatic reply can take up to 5 minutes. Threads has no API for DMs, so there are no DMs on Threads.
- Telegram (from the Growth plan): private chats with your bot arrive in the inbox and can be answered by hand, by automations, flows, and AI replies. Group chats and channels are not included.
- Email (from the Starter plan): a Gmail, Zoho Mail, or other IMAP and SMTP mailbox connected with an app password. New emails in the INBOX become conversations, and replies go out from your own address. Outlook is not supported yet.
- YouTube comments (from the Starter plan, with an add-on YouTube comment reading seat): comments on your videos are read into the inbox, grouped by video, to read, sort, and summarize with AI. Replies are written on YouTube itself; VivaDialog never posts there.
- Website chat (from the Starter plan, not in the free trial): a chat widget for your own website. Visitors' messages arrive in the inbox as Website visitor and can be answered by hand, by automations, flows, and the AI Agent. Automatic AI replies and intent checks in Website chat always use VivaDialog's AI and the plan's AI quota, even with an own AI key. Website chat conversations are not available to AI apps connected through MCP, to the Public API, or to outgoing webhooks.
- TikTok (from the Starter plan, not in the free trial): video posts can be scheduled to a connected TikTok account from the Schedule page. Posts do not repeat. VivaDialog does not read TikTok messages, comments, or videos, so TikTok has no inbox, DMs, or comments. TikTok is in early access and opens to all accounts after TikTok's app review.
- Not supported yet: WhatsApp, SMS.
- Automations: trigger on keywords, a regular expression, or every message, in new comments, DMs, or both; Instagram automations can be limited to Story replies, Story mentions, or live video comments. Actions: reply with fixed text, reply with AI, send a private DM to the person who commented (Facebook and Instagram, one per comment), send one reminder DM up to 23 hours later if the customer has not written back, hide the comment, move the contact to a later stage, tag, assign to a team member, and on DMs mark read. An automation can be limited to chosen posts, skip messages with certain words or contacts who are already customers, and wait 1 to 60 minutes before it runs (cancelled if the team answers first).
- Inbox: comments and DMs from all connected channels in one list, with manual replies, a private DM to a commenter, tags, who is handling it, team notes, AI reply drafts, and a contacts list with stages.
- Safety limits: at most one public automatic reply per comment or message, nothing older than 24 hours is auto-answered, the account's own messages never trigger an automation, and newly connected channels get a warning when they send many automatic replies in a day.
- AI replies: written in the customer's language unless the workspace sets a reply language. The AI answers only from the facts written into the automation and says a team member will follow up when it does not know. Automatic AI replies end with a short note that AI wrote them (on by default, can be switched off), and the AI labels the customer's intent, such as price, order, or complaint, in the inbox.
- Own AI key (BYOK): a workspace can add its own OpenRouter, OpenAI, DeepSeek, Groq, or Google Gemini key. AI replies then run on that key, paid to the provider directly, and do not use the plan's AI quota. Website chat is the exception: its automatic AI replies and intent checks always use VivaDialog's AI.
- Mobile: no app-store app. The dashboard can be added to the home screen of a phone or computer, and sends browser push notifications for new DMs and for conversations assigned to you; a notification names the sender and workspace, never the message text.
- Connection: Meta's official login and APIs only.
- Pricing: a flat price per workspace, not per contact or follower. AI replies are included in every plan; no AI credits are needed. Only automated replies (automations and AI) count toward the quotas; replies written by hand in the inbox are never counted or blocked. Add-on packs (AI replies, conversations, extra team seats) are listed on the pricing page but not on sale yet.
- Starter plan: $9 a month, or $7.20 a month billed yearly ($86.40 a year). 20 channels, you plus 1 user (the owner is not counted), 500 conversations, 200 AI replies a month, and up to 20 automations.
- Growth plan: $12 a month, or $9.60 a month billed yearly ($115.20 a year). 75 channels, you plus 10 users (the owner is not counted), 2,000 conversations, 1,000 AI replies a month, and up to 50 automations.
- Pro plan: $20 a month, or $16 a month billed yearly ($192 a year). 200 channels, you plus 20 users (the owner is not counted), 10,000 conversations, 3,000 AI replies a month, and up to 100 automations.
- Premium plan: $35 a month, or $28 a month billed yearly ($336 a year). 200 channels, you plus 30 users (the owner is not counted), 50,000 conversations, 8,000 AI replies a month, and up to 200 automations.
- When a quota runs out: the bill does not change. When the conversation quota is used up, automations and AI stop answering new conversations until the next month (UTC); conversations already counted that month still get automatic replies, and replies written by hand always go out. When the AI reply quota or the AI usage limit is used up, AI replies and AI drafts stop until the next month; fixed-text automations and manual replies keep working. The owner is emailed when the conversation or AI reply quota reaches 80% and 100%.
- Media storage: images and videos you upload count toward the workspace's storage: 1 GB in the free trial, 3 GB on Starter, 5 GB on Growth, 10 GB on Pro, 20 GB on Premium. Files can be up to 8 MB for images (JPEG, PNG) and 100 MB for videos (MP4, MOV). Storage packs are one-time purchases ($5 for 10 GB, $10 for 25 GB, $15 for 50 GB, $20 for 100 GB); they add up, last as long as the workspace exists, and stay on a lower plan, and can be bought once online checkout opens. When storage is full, new uploads are refused and no files are deleted to make room. A file that no post has used for 90 days is deleted, after an email warning 7 days before.
- Billing: prepaid for one month or one year, no automatic renewal. When a period ends the workspace turns read-only; data is kept for 30 days.
- Languages: the dashboard and the marketing pages (home, pricing, comparisons) are in English, Russian, French, German, and Indonesian, under /ru/, /fr/, /de/, and /id/ for the non-English versions. Help and articles are in English.
- Pricing page: https://vivadialog.com/pricing/

## Docs

- [Create your account](https://vivadialog.com/help/create-your-account/): Sign up with the email your early access application was accepted with, then confirm it from the email we send.
- [How to connect your Facebook Page](https://vivadialog.com/help/connect-facebook-page/): Link a Facebook Page so its comments and Messenger DMs arrive in your VivaDialog inbox.
- [How to connect your Instagram account](https://vivadialog.com/help/connect-instagram/): What kind of Instagram account you need, and how to link it through Facebook.
- [Connect a Telegram bot](https://vivadialog.com/help/telegram/): Answer people who message your Telegram bot from the Inbox, with automations, flows, and AI replies.
- [Connect an email inbox](https://vivadialog.com/help/email/): Bring customer emails into the Inbox from Gmail, Zoho Mail, or any IMAP and SMTP mailbox, and answer them from your own address.
- [Read YouTube comments in VivaDialog](https://vivadialog.com/help/youtube/): Connect a YouTube channel, pull comments into the Inbox, sort them with AI, and reply on YouTube.
- [Add a chat widget to your website (Website chat)](https://vivadialog.com/help/website-chat/): Put a chat bubble on your website so visitors can write to you, and answer them from the Inbox, with automations, flows, and the AI Agent.
- [What works on Threads](https://vivadialog.com/help/threads/): Threads replies in the inbox, automatic replies with automations, and what Threads does not allow.
- [Facebook and Instagram permissions explained](https://vivadialog.com/help/facebook-permissions/): Every permission VivaDialog asks Meta for, and what each one is used for.
- [The dashboard home page](https://vivadialog.com/help/dashboard/): What the First steps checklist, the Last 7 days numbers, and Accounts that need you mean.
- [How automations work](https://vivadialog.com/help/how-rules-work/): Triggers, actions, exceptions, delays, and the safety limits every automation runs under.
- [How flows work](https://vivadialog.com/help/flows/): Write a conversation ahead of time with choices, waits, and branches. What each step does, how a flow runs, and how it differs from an automation.
- [Using the inbox](https://vivadialog.com/help/using-the-inbox/): Answer DMs and comments by hand, sort them with views, tags, and favourites, and keep notes your customers never see.
- [Summarize a conversation with AI](https://vivadialog.com/help/ai-summary/): Get a short AI summary of a long DM thread for your team, and what it costs from your AI replies.
- [Notifications and adding VivaDialog to your home screen](https://vivadialog.com/help/notifications-and-home-screen/): Get a notification when a customer sends a DM, a conversation is assigned to you, or something needs the owner's attention, and open VivaDialog like an app on your phone or computer.
- [Contacts, segments, and CSV download](https://vivadialog.com/help/contacts/): Everyone who commented or sent a DM, sorted by stage, filtered into segments your team can reuse, and downloaded as a CSV.
- [How to auto-reply to Instagram comments](https://vivadialog.com/help/auto-reply-instagram-comments/): Set up an automation that answers comments with certain words, sends the commenter a DM if you want, and goes live after a test.
- [AI replies and your quota](https://vivadialog.com/help/ai-replies/): What the AI is told, what it will not do, and what happens when the monthly AI quota or usage limit runs out.
- [The AI Agent and your Knowledge entries](https://vivadialog.com/help/ai-agent-knowledge/): Write what your business knows once, and let the AI Agent answer DMs from it. Who can use it, entry limits, what it answers, and when it stays quiet.
- [Use your own AI key (BYOK)](https://vivadialog.com/help/bring-your-own-key/): Connect your own OpenRouter, OpenAI, DeepSeek, Groq, or Gemini key so AI replies run on your account instead of the plan's AI quota.
- [What counts as a conversation](https://vivadialog.com/help/what-counts-as-a-conversation/): How the monthly conversation quota is counted, and what happens when it runs out.
- [How VivaDialog pricing works](https://vivadialog.com/help/how-pricing-works/): A flat monthly price per workspace, AI replies included, and the monthly quotas that come with each plan.
- [The free trial and read-only mode](https://vivadialog.com/help/trial-and-read-only/): What the 14-day trial includes, what read-only means when a trial or plan ends, and the emails you get before then.
- [Analytics and CSV download](https://vivadialog.com/help/analytics/): How many DMs and comments came in, how fast your team answered and who replied, engagement on scheduled posts, and the CSV downloads.
- [The weekly email](https://vivadialog.com/help/weekly-email/): Every Monday, owners and admins get last week's numbers by email, with an optional AI summary of what customers wrote.
- [Scheduling posts](https://vivadialog.com/help/scheduling/): Why the Schedule page can't post to Facebook, Instagram and Threads yet, and what already works.
- [Storage for media files](https://vivadialog.com/help/media-storage/): How much media storage each plan includes, the file size limits, what happens when storage is full, and when unused files are deleted.
- [API keys and the Public API](https://vivadialog.com/help/api-keys-and-public-api/): Create an API key, call the Public API with Basic auth, and what each endpoint and error means.
- [Outgoing webhooks](https://vivadialog.com/help/outgoing-webhooks/): Get a signed request at your own URL when a comment or DM arrives, and how retries and the delivery log work.
- [Write rows to Google Sheets](https://vivadialog.com/help/google-sheets/): Connect Google Sheets, create a spreadsheet, and let automations and flows add a row for each message they handle.
- [Google Sheets asks you to connect again](https://vivadialog.com/help/google-sheets-connect-again/): Connections made before VivaDialog's Google Sheets update on 23 October 2026 need to be connected once more. YouTube and Google Sheets now have separate Google permissions.
- [Connect an AI app to VivaDialog (MCP)](https://vivadialog.com/help/connected-apps/): Let an AI app that supports MCP read your workspace, choose what else it may do, see what it changed, and disconnect it.
- [Start automations from Stripe events](https://vivadialog.com/help/stripe/): Connect your own Stripe account with a webhook so a paid checkout, a failed invoice, or a refund can start an automation.
- [Invite your team and remove members](https://vivadialog.com/help/team-members/): Invite people to a workspace, see who invited whom, and what stops when someone is removed.
- [Export or delete your data](https://vivadialog.com/help/export-or-delete-your-data/): Download a copy of your workspace or account data, delete a workspace or your account, and what is kept afterwards.
- [Change or reset your password](https://vivadialog.com/help/password/): Change your password in Settings, or get a reset link by email when you forgot it, and what both do to your other logins.
- [Turn on two-step login](https://vivadialog.com/help/two-step-login/): Protect your VivaDialog login with a code from an authenticator app, save your recovery codes, and what to do if you lose your phone.
- [Log out on all devices](https://vivadialog.com/help/sessions/): Sign out everywhere after losing a device or using a shared computer, and what else it ends.
- [The affiliate program](https://vivadialog.com/help/affiliate/): Share your link, earn commission on what the people you bring pay, and request a payout.
- [Contact support](https://vivadialog.com/help/contact-support/): How to reach the VivaDialog team, how fast we reply, and what to include so we can help on the first answer.
- [Report a security issue](https://vivadialog.com/help/security/): How to report a security problem in VivaDialog, what to include, how to test without harming anyone, and what we do not treat as a vulnerability.

## Compare

- [VivaDialog vs competitors](https://vivadialog.com/vs/): Every comparison page in one list.
- [VivaDialog vs ManyChat](https://vivadialog.com/vs/manychat/): Pricing model, AI replies, Threads, channels, and automation compared, with ManyChat's prices dated.
- [VivaDialog vs respond.io](https://vivadialog.com/vs/respond-io/): Pricing, team size, AI, Instagram comments, and channels, side by side.
- [VivaDialog vs Chatfuel](https://vivadialog.com/vs/chatfuel/): Pricing, AI limits, comment automation, and channels, side by side.
- [VivaDialog vs ReplyRush, LinkDM, InstantDM, CreatorFlow](https://vivadialog.com/vs/flat-rate-instagram-dm-tools/): Four Instagram DM tools with flat monthly plans: prices, DM limits, AI, and channels, side by side.

## Articles

- [Pay per message vs per contact vs flat pricing, with the math](https://vivadialog.com/articles/pay-per-message-vs-flat-pricing/): How a per-message bill, a per-contact plan and a flat plan add up for the same comment campaign, worked through with real VivaDialog plan numbers.
- [Replying to Instagram DMs after 24 hours: what Meta allows](https://vivadialog.com/articles/reply-to-instagram-dm-after-24-hours/): After 24 hours a business tool usually cannot answer an Instagram DM. The exceptions Meta documents, who may use them, and what VivaDialog supports today.
- [How to send an automatic DM when someone comments on a Facebook Page](https://vivadialog.com/articles/send-dm-when-someone-comments-facebook-page/): Send one private Messenger DM to each person who comments a keyword on your Facebook Page post. Meta's limits, and the setup in VivaDialog step by step.
- [Threads keyword auto-reply: answer comments that use a word](https://vivadialog.com/articles/threads-keyword-auto-reply/): Reply automatically when someone comments a keyword on your Threads posts: choosing the word, writing the reply, testing it, and the limits Threads sets.
- [How to auto-reply to comments on Threads](https://vivadialog.com/articles/auto-reply-threads-comments/): Threads lets business tools answer replies to your posts, but not DMs. How automatic replies on Threads work, how to set one up, and the limits.
- [How to hide spam comments on Instagram automatically](https://vivadialog.com/articles/hide-spam-comments-automatically/): Hide spam and abusive comments on Instagram, Facebook, and Threads with a keyword automation. What hiding does, what it cannot do, and how to set it up.
- [Flat vs per-contact pricing: what happens when a post takes off](https://vivadialog.com/articles/flat-vs-per-contact-pricing/): Per-contact plans grow your bill when more people message you. Flat plans keep the bill and cap usage instead. How each one behaves when a post goes viral.
- [Is Instagram comment automation safe? What gets accounts restricted](https://vivadialog.com/articles/is-instagram-comment-automation-safe/): Auto-replies through Meta's official API are not the risk. Password-based tools and spam-like patterns are. How to tell them apart, and what to switch on.
- [How to send an automatic DM when someone comments on Instagram](https://vivadialog.com/articles/send-dm-when-someone-comments-instagram/): Send one private DM to each person who comments a keyword, through Meta's official private replies. What Meta allows, and how to set it up step by step.
- [Unanswered Instagram DMs and comments: the 24-hour window explained](https://vivadialog.com/articles/unanswered-instagram-dms-24-hour-window/): Business tools using Meta's API usually have 24 hours to answer a DM. What happens after that, why comments are different, and how to keep up with both.

## Optional

- [Pricing](https://vivadialog.com/pricing/): Every plan, quota, and the early access offer.
- [MCP server](https://vivadialog.com/mcp/): Connect an AI app to a workspace over MCP: what it can read and change, how to sign in, and who can use it.
- [Terms of Service](https://app.vivadialog.com/terms): Billing, trials, and acceptable use.
- [Privacy Policy](https://app.vivadialog.com/privacy): What data is stored and for how long.
- [Refund Policy](https://app.vivadialog.com/refund): When a payment is refunded (duplicate charges, errors on our side) and how to ask.
- [Agent skill](https://vivadialog.com/.well-known/agent-skills/vivadialog/SKILL.md): The same facts as an Agent Skill, listed in /.well-known/ard.json.